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Return & refund policy

This Refund Policy (“Policy”) applies to the following purchases: Solar Installation


  1. General
    • We offer refunds, repairs, and replacements according to the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
    • Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
    • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  2. Australian Consumer Law
    • Under the Australian Consumer Law:>
      • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled-
        • to cancel your service contract with us; and
        • to a refund for the unused portion or to compensate for its reduced value.
      • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
    • We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
    • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and/or services.
    • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
    • (e) Further information about the Australian Consumer Law and these Consumer

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