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Complaints Handling Procedure

Although rare, however, there may be times when Solar Emporium Pty Ltd does not meet your expectations. In those circumstances, we encourage you to let us know. We are committed to learning from your experiences, as it will help us improve the product and services we deliver continually.

Solar Emporium Pty Ltd has a structured approach to resolving complaints.

  1. Send Complaint

    If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us.

    Please include the following details in your complaint:

    • your name and contact details;
    • the nature of the complaint;
    • details of any steps you have already taken to resolve the issue;
    • details of conversations you may have had with us that may be relevant to your complaint ;
    • (e) copies of any documentation which may be relevant;

    Please send your complaint to hello@solaremporium.com.au

  2. Evaluation

    We will take note of what information you provide to us. This information will be passed on to the appropriate SolarEmporium Pty Ltd department in order to deal with the complaint.

    We are committed to resolving your complaint promptly.

  3. Response

    We will keep in touch with you during the process. If you require support, please email hello@solaremporium.com.au. Once we have finalised your complaint, we will advise you of our findings and any action we have taken.

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